Welcome to the CBC retail training library of classes online. These easy-to-follow c-store training topics are developed BY retailers FOR retailers to ensure the success of your convenience store and its various operations. The previews offer a slice of each course. Each course $89.99.
 

• New Employee Orientation & Training
  Don't let high employee turnover eat into your profits. This course provides you with important tools to completely and productively train new employees.
• Taking the Mystery out of Mystery Shops
  Learn how to prepare for a c-store mystery shop and how to benefit from the evaluation.
• Great Customer Service (for Owners)
  Learn how to increase C-Store traffic, why customers return, and how to ensure
  they return to your store.
• Great Customer Service (for Employees)
  Helps your employees understand how to offer superior service to your customers, and learn why it is to everyone's benefit that they provide the highest level of service on a consistent basis.
• C-Store Personnel Recruitment & Management
  Tips for hiring trustworthy employees and employee retention are the focus of this important course.
• Employee Theft Prevention
  With nearly 72% of c-store theft coming from employees, you need to know how to spot it and end it immediately.
• Vendor Theft Prevention
  Merchandise inventory shrinkage can also come from your vendors. Learn how to minimize this major problem.
• Reducing your Net Operating Costs and Maximizing Profitability
  Learn ways to increase your convenience store and gas station's profitability by reducing your net cost of doing business.

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